Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of synectadigital.com and the information, features, and resources made available through the website.

The website is operated by Synecta Digital ("Synecta Digital", "we", "us", or "our").

By accessing or using this website, you agree to these Terms. If you do not agree, you should discontinue use of the website.

2. About Synecta Digital

Synecta Digital provides e-commerce technology and related professional services.

Our services may include, among other things:

• E-commerce website development
• Shopify store development
• Custom Shopify development
• Shopify theme development and customization
• Shopify application development
• Shopify POS implementation
• Payment gateway integration
• Business system integrations
• E-commerce platform migration
• Performance and SEO optimization
• Technical support and maintenance
• E-commerce consulting and training

Information presented on this website is intended to provide a general overview of our capabilities and services.

3. Website Information

We make reasonable efforts to ensure that information presented on our website is accurate and current.

However, website content is provided for general informational purposes and may be changed, updated, or removed without notice.

Information on this website should not automatically be considered a binding technical specification, quotation, proposal, guarantee, or contractual commitment.

4. Project Inquiries

Our website may allow you to submit inquiries regarding potential projects or services.

Submitting a contact form, project inquiry, email, WhatsApp message, or other communication does not automatically create a client relationship or contractual agreement between you and Synecta Digital.

We may review your requirements and contact you to obtain further information before determining whether we can undertake a project.

5. Quotations and Proposals

Where appropriate, Synecta Digital may provide a separate quotation, proposal, statement of work, service agreement, or other project documentation.

Such documentation may specify matters including:

• Project scope
• Deliverables
• Pricing
• Payment schedule
• Implementation timeline
• Client responsibilities
• Technical requirements
• Third-party costs
• Intellectual property
• Support arrangements
• Warranty periods
• Change requests
• Termination conditions

Where separate written project terms are agreed between Synecta Digital and a client, those terms will govern the applicable project and will take precedence over these website Terms in the event of a conflict concerning that project.

6. Third-Party Platforms and Services

Our services may involve third-party platforms, software, APIs, applications, payment providers, hosting services, accounting platforms, and other technology providers.

Examples may include Shopify, payment gateways, accounting platforms, cloud services, and third-party applications.

Unless expressly stated otherwise, such third-party services are operated independently from Synecta Digital and may be subject to their own:

• Terms of service
• Privacy policies
• Subscription fees
• Transaction charges
• Technical limitations
• Availability
• Eligibility requirements
• Platform policies

Synecta Digital does not control third-party platforms and cannot guarantee their continuous availability, pricing, functionality, policies, or future compatibility.

7. Intellectual Property

Unless otherwise stated, the content of the Synecta Digital website—including its design, text, graphics, branding, layout, original illustrations, and other original materials—is owned by or licensed to Synecta Digital and is protected by applicable intellectual property laws.

You may access the website for legitimate personal or business informational purposes.

You may not, without appropriate authorization:

• Reproduce substantial portions of the website
• Republish our original content as your own
• Sell or commercially exploit website content
• Remove copyright or proprietary notices
• Misrepresent Synecta Digital materials as belonging to another party

8. Client Projects, Logos, and Third-Party Trademarks

Our website may display client names, project screenshots, logos, trademarks, technology logos, certifications, or other third-party materials for purposes such as demonstrating our work, experience, integrations, or professional credentials.

All third-party trademarks, logos, and brand names remain the property of their respective owners.

Their appearance on this website does not necessarily imply sponsorship, endorsement, partnership, or affiliation unless expressly stated.

9. Portfolio and Case Studies

We may showcase projects that Synecta Digital has worked on.

Portfolio descriptions are intended to explain the nature of our involvement and capabilities. Project functionality, appearance, ownership, technology, or availability may change after our involvement because websites and digital platforms evolve over time.

Unless explicitly stated, past project performance does not guarantee equivalent results for future projects.

10. Acceptable Use

You must not use this website to:

• Violate applicable laws or regulations
• Attempt unauthorized access to our systems
• Introduce malware or harmful code
• Interfere with website operation or security
• Conduct automated scraping that materially disrupts our services
• Submit fraudulent or misleading information
• Impersonate another person or organization
• Use website functionality for spam or abusive communications
• Attempt to circumvent website security controls

We reserve the right to restrict access where necessary to protect the website, our business, or other users.

11. External Websites

The website may contain links to external websites, including client websites, social networks, partner platforms, and third-party technology providers.

These links are provided for convenience and informational purposes.

Synecta Digital does not control external websites and is not responsible for their content, security, availability, products, services, or privacy practices.

Accessing third-party websites is at your own discretion and subject to their respective terms and policies.

12. No Guarantee of Business Results

E-commerce and digital business performance depends on numerous factors outside Synecta Digital's control.

Unless expressly guaranteed in a separate written agreement, we do not guarantee specific:

• Revenue
• Sales
• Conversion rates
• Search engine rankings
• Website traffic
• Advertising performance
• Customer acquisition levels
• Business growth
• Financial outcomes

Any examples, portfolio projects, or case studies should not be interpreted as guarantees of future performance.

13. Website Availability

We aim to maintain a reliable website but do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable because of maintenance, technical problems, infrastructure issues, security measures, or circumstances outside our control.

14. Disclaimer

To the extent permitted by applicable law, this website and its content are provided on an "as available" basis for general informational purposes.

We make no warranty that all information will always be complete, current, error-free, or suitable for every particular business requirement.

Professional services are governed by the specific scope and terms agreed for the relevant engagement.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Synecta Digital will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from your use of, or inability to use, this website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Liability relating to paid professional services will be governed by the applicable proposal, agreement, statement of work, or other contractual terms agreed with the client.

16. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected and processed.

17. Changes to These Terms

We may revise these Terms periodically to reflect changes to our website, services, business practices, or legal requirements.

Updated Terms will be published on this page together with the revised "Last Updated" date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by the applicable laws of Sri Lanka, without prejudice to any mandatory consumer or data protection rights that may apply under the laws of another jurisdiction.

Any disputes relating specifically to professional services may also be subject to the governing law and dispute-resolution provisions contained in the applicable client agreement.